Thanks for purchasing our products from Ladies Paradise Ltd. In order to be eligible for a refund, you have to return your products unopened and unused within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way. After we receive your item, we will inspect the items and process your refund. The money will be refunded to the original payment method you’ve used during the purchase, For credit card payments it may take 5 to 10 business days for your refund to how up within your credit card statements. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed you will not be eligible for a refund. Feel free to contact us directly if you have any questions